We take great pride in assembling our boutique jewellery pieces and in creating a memorable experience for all those receiving them!
We understand though that sometimes a piece is just not the right fit, doesn't suit its recipient, or isn't quite what you were expecting from viewing it online.
If you are not absolutely delighted with your RB purchase we want to make it right. All RB purchases can be returned for a refund, store credit or exchange, subject to the terms below.
Refund, Store Credit or Exchange
As long as an item is returned in its original condition and in its original packaging and box, returns are free. All items must be returned within 30 days of being received by you.
Upon receiving your item we will process your selection of a refund, store credit or item exchange.
After 30 days?
After 30 days we're unable to accept returns unless it is in the rare event of a manufacturing defect. This warranty does not cover any damage to your jewellery owing to negligence or abuse, normal wear and tear, damage owing to chemical exposure or a lost stone caused by normal wear and tear or damage.
If you are returning a product please request a Return Merchandise Authorisation (RMA) number as below:
- Obtain an RMA number by contacting us at firstname.lastname@example.org
- Pack the item securely in the original packaging
- Purchase a track-able shipping satchel and secure the item inside
- Clearly mark the Return Merchandise Authorisation (RMA) number given to you from our Support Team on the inner packaging
- Post to: 80/1B 47 Park Road, Milton, 4064 QLDplease contact us for US return address.
- Email your tracking number and RMA to email@example.com
- Once we receive your item we'll process the return and issue your refund, store credit or send your replacement piece. You will receive an email notification to the email address you used to purchase the item
After we receive the item and confirm it is in original condition, we will issue your preference of a store credit or refund of the full purchase price or a replacement.
Refunds are processed via the payment method of the original purchase. We will process the refund within 14 days of the item returning to us, however your bank or transaction provider may have additional delays in returning funds.
All items must be returned in the original condition as received by you.
Of course, it's fine to try an item on like you would in a retail store, but please don't actually wear it. If an item is returned to us damaged, with clear signs of wear or exposure to the elements, or in an unsuitable condition, we won't be able to process a refund and may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.
Returned items are your responsibility until they are received by our returns team, so please ensure they are packed securely!
Please also ensure you retain a copy of the tracking number for your records as we are unable to take responsibility for lost parcels.
We love our jewellery and genuinely want you to be delighted with every piece you receive! As such we provide as much flexibility as possible in our returns policy, but do so under a "fair use" policy.
If we notice an unusual pattern of returns that doesn't seem normal: i.e. it appears someone is actually wearing their purchases and then returning them routinely, or with much more frequency than even our most avid customers, or the items returned don't match what you ordered or were not originally purchased from RB - then we reserve the right to refuse a return, deactivate an account or refuse sale on further items. If this happens to you and you think we've made a mistake, please get in touch with Customer Care and we'll be happy to discuss it with you.